The transfer step stays open until your shares actually arrive and settle in your Cache brokerage account, so there is a normal gap between starting a transfer and seeing the step complete.
Typical timing
To avoid missing your target close date, give yourself at least 15 days before your close date to initiate your stock transfer. Getting started early helps provide a buffer for any issues along the share and cost basis transfer process.
ACATS, where Cache pulls the position from your brokerage: three to five business days.
DTC, where you push the shares from your brokerage: one to two business days.
Cost basis follows the shares by about two days on an ACATS transfer.
Some sending brokerages take longer than this. There is also often a day or two where the position is not visible at either firm, which is normal and does not mean anything has gone wrong.
Two things worth checking yourself
Confirm your brokerage actually submitted the transfer, rather than saving a draft request. Most brokerages show a pending transfer under their transfers or activity section.
If you used DTC, check the receiving details match exactly. The receiving firm is Apex Clearing, the DTC participant number is 0158, and your Cache account number and account type need to match what is shown in the portal.
When to contact us
In most cases, initiating your transfer at least 15 days before your close date helps shares and cost basis arrive on time. If it has been more than a week since your brokerage confirmed it sent the shares, contact us and we will look at it directly.
The same applies if you’re approaching a close date and the step has not cleared. If your cost basis hasn't arrived within a few days of your close date, you'll generally have to move to the next available close, depending on capacity.
If you move to a later close date, your shares will remain on platform in a brokerage account in your name, and you can still withdraw your shares up to one business day before the fund close date, even after you have signed subscription documents.
Tell us early rather than close to the deadline, so we have time to help if something is stuck or determine whether it makes sense to move you to the next close date.